FAQ

NOTE: ALL CORRESPONDENCE UNRELATED TO PRODUCT SALES WILL NOT BE ANSWERED.
If your question is not answered on this page, you may call 817-764-3025. If your question is answered on this page, your email or phone message will not be returned.

You can order product(s) online at www.exministries.com, or you can mail a check, money order, or cashiers check, along with an order form to:

EX Ministries
P. O. Box 24870
Fort Worth, Texas 76124

Please do not send cash or foreign currency.  We are currently accepting phone orders, as well.

No, we currently do not. Because of our bundle packages we are no longer offering bulk rates. You may, however, purchase an unlimited amount of bundles to save on large bulk ordering.
Shipping and handling is included in the donation amounts.
Your order, when received online is generally processed within 2 days. If your order is less than 5 DVDs, it is shipped First Class Mail (within the U.S.) and takes 3 – 5 days. If your order is 5 DVDs or more, it is shipped Priority Mail (within the U.S.) and takes 2-3 days. Therefore, we ask that you allow 5-7 business days from the day your order was placed. If your order was placed by mail, please allow 7 – 10 business days.
If your order was placed online, after your order is processed, you will receive an email with your delivery confirmation and tracking number. Please check your email before contacting us. You can access this information by going online usps.com or by calling 1-800-222-1811.
Yes, we currently are accepting phone orders. You can call 817-764-3025 to place your order.
Return all unopened product(s) in original packaging, along with a copy of the packaging receipt and a note stating reason of return. Please include your current address and a daytime phone number. Send first class mail to:

EX Ministries
   
P.O. Box 24870
   
Ft. Worth, Texas 76124



We will reimburse shipping fees if stated in the enclosed note.

We only grant refunds on unopened product(s) that are still sealed in the original clear wrapping. Please see question 27 for additional info.
Review question 6. If this does not apply to your situation or this has been done, email us at exministriesoffice@sbcglobal.net. Please include in email all information such as exact date when order was placed, exact name order was placed in, transaction identification, or receipt identification number, etc. This will help us expedite search process.
At the present time, we do not offer express or overnight shipping.
Orders placed without payment WILL NOT be processed until payment is received. We currently do not use courier options. Our shipments are processed via USPS ONLY.
EX Ministries products are currently available exclusively through exministries.com. You can refer to question 1 for details on how to order product.
All products offered by EX Ministries and G. Craige Lewis are listed on our website. If it is not listed, it is not being offered at the present time or we do not offer that product. All upcoming products will be presented on our website prior to its release date. Please check the main page of our website regularly for new products and upcoming events.
First, check our engagements page on our website to make sure the date you are requesting is available. Then, you may submit the contact information to our booking manager from our contact page. Also, you may call our office at 817-764-3025.
G. Craige Lewis is not available for phone conversations due to the fact that the demand on the ministry is too great for him to respond to inquiries submitted by the general public.
All engagements are posted on our website. These dates are subject to change. Therefore, you may want to check the list periodically.
You can place an order in your name and using your form of payment and have it shipped to another individual.
Donations to EX Ministries can come in many forms. One way is to get the word out to others who will benefit from the message(s) God has given G. Craige Lewis. Refer others to our website. Purchase products. Or maybe give a financial gift. All financial gifts should be either check or money order and sent to:

EX Ministries
   
P.O. Box 24870
   
Ft Worth, TX 76124



Any way that you support this ministry will be GREATLY APPRECIATED!

NOTE: Bootlegging (making copies) of our products does not help us. It is actually stealing and is a federal offense.

We do ship to all armed forces, whether in the United States or abroad. The shipping and handling for overseas packages to FPO/APO destinations will be the same fee as described in question 3.
EX Ministries does ship overseas. All shipping costs are as described in question 3. HOWEVER, the time of receipt of your package may vary. This information is given in the next question.
Packages sent to overseas destinations will arrive in 2 – 6 weeks via airmail of the postal service in your area.
Please be advised. EX Ministries does not pay for customs charges or fees.
When EX Ministries is in your area or any area, DVDs will be available for purchase for the same price as on our website, minus the shipping and handling. If a particular DVD is not on hand while EX Ministries is in your area, it must be ordered via mail, online, or phone.
No DVD pre-orders are taken, unless otherwise announced. You must wait until products are available for shipping to purchase. NOTE: All money sent in for pre-orders will be considered a donation and products will not be sent when available.
ALL SALES ARE FINAL. We do not offer refunds, however we do offer the following refund exception:
***If the product(s) you have purchased is UNOPENED and you wish to return (within 30 days), you will receive a refund by mail or electronically. Send unopened product(s), packaging receipt, and a note stating reason of return to EX Ministries, P. O. Box 24870, Fort Worth, Texas 761244. NOTE: We will not refund shipping and handling fees. Price of product(s) purchases, ONLY.
If you receive your package and it has been damaged by the postal service, you can return it, along with the original letter from post office, packaging receipt and a letter of reason for return (include name, shipping address and daytime phone number). Send it to the address below.
If you have received your order and it is NOT what you ordered, return all unopened product(s) in original packaging, along with a copy of the packaging receipt and a note stating reason of return. Also, include your current address and a daytime phone number. Send it to address below. We will reimburse shipping fees if stated in the enclosed note.
If you have tried all instructions listed on our Tech Support page, located on our website, and your DVD or CD is still not working, you can return it for a “One Time” replacement copy. Please send the damaged product, copy of packaging receipt and a note stating reason for return (include name, shipping address and daytime phone number). Send it to address below. NOTE: Refund will not be granted on opened products.
If you ordered the wrong product and wish to exchange it, you may return all unopened product to the address below include name, shipping address and daytime phone number and a note explaining the reason for the exchange. Please include an additional $5.00 shipping and handling fee. Ship all returns and exchanges first class mail to this address:

EX Ministries
   
P. O. Box 24870
   
Fort Worth, Texas 76124

If you receive your package and it has been damaged by the postal service, you can return it, along with the original letter from post office, packaging receipt and a letter of reason for return (include name, shipping address and daytime phone number). Send it to the address below.
If you have received your order and it is NOT what you ordered, return all unopened product(s) in original packaging, along with a copy of the packaging receipt and a note stating reason of return. Also, include your current address and a daytime phone number. Send it to address below. We will reimburse shipping fees if stated in the enclosed note.
If you have tried all instructions listed on our Tech Support page, located on our website, and your DVD or CD is still not working, you can return it for a “One Time” replacement copy. Please send the damaged product, copy of packaging receipt and a note stating reason for return (include name, shipping address and daytime phone number). Send it to address below. NOTE: Refund will not be granted on opened products.
If you ordered the wrong product and wish to exchange it, you may return all unopened product to the address below include name, shipping address and daytime phone number and a note explaining the reason for the exchange. Please include an additional $5.00 shipping and handling fee. Ship all returns and exchanges first class mail to this address:

EX Ministries
   
P. O. Box 24870
   
Fort Worth, Texas 76124

If you are having difficulties with the DVD you have purchased, please follow these instructions prior to returning products or contacting our office.  Please handle DVDs or CDs with the utmost care. They are VERY delicate and are easily scratched. Before placing DVDs or CDs in player, please check for fingerprints or smudges. These matters will cause DVDs or CDs to skip or sound will be muffled. Clean DVDs or CDs with soft, clean materials, not paper towels or any other abrasive materials. Test DVD or CD on a different player to see if you get the same results. DVDs or CDs tend to play on DVD player “A” but not on DVD player “B”. This is the case with most DVD or CD players and computers.
Our DVDs are manufactured by one of the nation’s most reputable DVD and CD distributors. This same company is a distributor to most major stores and record company distribution centers in America. We do not process our DVDs; therefore, they come directly from the manufacturer, sealed and wrapped, sent to EX Ministries and then shipped to you, our valued customer. We take pride in our work as well as the manufacturer that serves us.