NOTE: ALL CORRESPONDENCE UNRELATED TO PRODUCT SALES WILL NOT BE ANSWERED.
If your question is not answered on this page, you may email Lois Burk or call 817-764-3025. If your question is answered on this page, your email or phone message will not be returned.
NO. Because of our price reductions we are no longer offering bulk rates. You may however purchase an unlimited amount of bundles to save on large bulk ordering.
P.O. Box 24870
Ft. Worth, Texas 761244.
We will reimburse shipping fees if stated in the enclosed note.
Are there any other DVD’s, CD’s, books or teaching aids available for purchase other than what is shown on the products page of your website?
Can I place an order with MY credit card but have the package shipped to a family member or friend at another location?
P.O. Box 24870
Ft Worth, TX 761244.
Any way that you Support This Ministry will be GREATLY APPRECIATED! NOTE: Bootlegging (making copies) of our products does not help us. It is actually stealing and is a federal offense.
When EX Ministries is ministering in our area, will all the products on your website be available for purchase?
No preorders are taken. You must wait until products are available for shipping to purchase. NOTE: All money sent in for pre orders will be considered a donation and products will not be sent when available.
***If the product(s) you have purchased is UNOPENED and you wish to return (within 30 days), you will receive a refund by mail or via Paypal. Send unopened product(s), packaging receipt, and a note stating reason of return to EX Ministries, P. O. Box 24870, Fort Worth, Texas 761244. NOTE: We will not refund shipping and handling fees. Price of product(s) purchases, ONLY.
If you receive your package and it has been damaged by the postal service, you can return it, along with the original letter from post office, packaging receipt and a letter of reason for return (include name, shipping address and daytime phone number). Send it to the address below.
If you have received your order and it is NOT what you ordered, return all unopened product(s) in original packaging, along with a copy of the packaging receipt and a note stating reason of return. Also, include your current address and a daytime phone number. Send it to address below. We will reimburse shipping fees if stated in the enclosed note.
If you have tried all instructions listed on our Tech Support page, located on our website, and your DVD or CD is still not working, you can return it for a “One Time” replacement copy. Please send the damaged product, copy of packaging receipt and a note stating reason for return (include name, shipping address and daytime phone number). Send it to address below. NOTE: Refund will not be granted on opened products.
If you ordered the wrong product and wish to exchange it. You may return all unopened product to the address below, include name, shipping address and day time phone number and a note explaining the reason for the exchange. Please include an additional $5.00 shipping and handling fee.
Ship all returns and exchanges first class mail to this address:
P. O. Box 24870
Fort Worth, Texas 761244
Please handle DVD’s or CD’s with the utmost care. They are VERY delicate and are easily scratched.
Before placing DVD’s or CD’s in player, please check for fingerprints or smudges. These matters will cause DVD ‘s or CD’s to skip or sound will be muffled.
Clean DVD’s or CD’s with soft, clean materials not paper towels or any other abrasive materials.
Test DVD or CD on a different player to see if you get the same results. DVDs or CDs tend to play on DVD player “A” but not on DVD player “B”. This is the case with most DVD or CD players and compu
NOTE: Our DVD’s are manufactured by one of the nation’s most reputable DVD and CD distributors. This same company is a distributor to most major stores and record company distribution centers in America. We do not process our DVD’s, therefore, they come directly from the manufacturer, sealed and wrapped, sent to EX Ministries and then shipped to you, our valued customer. We take pride in our work as well as the manufacturer that serves us.